Shipping policy
Processing Time
Orders are typically processed within 3-5 business days (Monday-Saturday, excluding holidays). Custom or personalized items may require additional processing time. You will receive an email confirmation with tracking information once your order ships.
Shipping Methods & Costs
We offer the following shipping options within the United States:
- Standard Shipping: 3-7 business days
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping may be offered, depending on current promotions, and will be indicated during checkout.
Delivery Timeframes
Delivery times begin after your order has been processed and shipped. Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.
Risk of Loss & Ownership Transfer
Once your package is accepted by the shipping carrier, risk of loss and ownership transfers to you. We are not responsible for packages that are lost, stolen, or damaged during transit after they have been delivered to the address you provided.
Shipping Destinations
We currently ship within the United States only.
Lost or Damaged Packages
If your package is marked as delivered but you have not received it, please:
- Check with neighbors and household members
- Look around your delivery area (porches, bushes, etc.)
- Contact the shipping carrier directly
- Wait 24-48 hours, as packages are sometimes marked delivered early
For packages damaged during shipping, please contact us immediately at support@thedeserttulip.com with photos of the damaged items and packaging.
Address Changes
Once an order is placed, shipping addresses cannot be changed. Please ensure your shipping information is accurate before completing your purchase.
Contact Us
For shipping-related questions, please contact us at support@thedeserttulip.com.