Refund policy

We offer a 30-day return policy, which means you have 30 calendar days after we ship your order to request a return. Customers are encouraged to inspect the contents of their package(s) as soon as their order is delivered to ensure they have plenty of time to take advantage of our refund policy. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To begin a return, please reach out through our Contact Us page and share the details of your return request. We will provide instructions on how and where to send your package. Buyers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

For questions about our return process, please visit our Contact Us page and let us know how we can help.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on personalized items, custom designs or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded for the cost of the merchandise on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thedeserttulip.com.